Refund Policy

Effective Date: 4 July 2026

At TwoMore.shop, we want you to shop with confidence. If you are not satisfied with your purchase, we are here to help.

 Eligibility for Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

* Be unused and in its original condition.
* Be returned in its original packaging where reasonably possible.
* Include all accessories and components originally supplied.

 Non-Returnable Items

The following items are generally not eligible for return unless they are defective or incorrect:

* Digital products that have already been delivered or downloaded.
* Gift cards.
* Clearance or final sale items (where clearly stated before purchase).
* Personal care products that have been opened or used where health and hygiene regulations prevent resale.

 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery and include clear photographs of the issue.

Once verified, we will arrange a replacement or provide a refund where appropriate.

 Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to our error, a defective product, or an incorrect item, we will cover the reasonable return shipping costs.

If the return is due to a change of mind, the customer is responsible for the return shipping costs unless otherwise required by law.

Contact

For assistance, please contact our customer support team through the Contact page on our website.

Cancellation Policy

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, it cannot be cancelled. However, you may request a return in accordance with our Refund Policy after receiving your order.

To request a cancellation, please contact us as soon as possible through our Contact page and include your order number.

Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Delivery

Delivery times vary depending on your location within South Africa and the courier service used.

Estimated delivery times are:

* Major cities: 2–5 business days.
* Regional or outlying areas: 3–7 business days.

These delivery estimates may be affected by public holidays, weather conditions, or courier delays.

Order Tracking

Where available, customers will receive a tracking number once their order has been dispatched.

Delivery Address

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.

 Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us and we will assist in working with the courier to resolve the issue.

 Terms of Service

Acceptance

By using TwoMore.shop and placing an order, you agree to these Terms of Service.

Products

We strive to ensure that all product descriptions, images, and pricing are accurate. However, minor differences in colour or appearance may occur depending on your device or manufacturer updates.

 Pricing

All prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

 Payments

Payments are securely processed through our authorised payment providers.

We do not store your payment card information.

 Intellectual Property

All website content, including images, branding, text, graphics, and logos, remains the property of TwoMore.shop unless otherwise stated.

 Limitation of Liability

To the fullest extent permitted by law, TwoMore.shop shall not be liable for indirect or consequential damages arising from the use of our products or website.

Nothing in these Terms limits any rights you may have under applicable South African consumer protection laws.

 Changes

We reserve the right to update these Terms of Service at any time. Changes become effective when published on our website.

Privacy Policy

We respect your privacy.

When you place an order or contact us, we may collect personal information such as your name, email address, phone number, delivery address, and payment-related information necessary to process your order.

Your payment information is processed securely by our payment providers and is not stored by us.

We use your personal information to:

* Process and deliver your orders.
* Provide customer support.
* Communicate important updates regarding your purchase.
* Improve our products and services.

We do not sell your personal information to third parties.

Your information may be shared with trusted service providers, such as payment processors and courier companies, only where necessary to fulfil your order.

We take reasonable steps to protect your personal information in accordance with applicable South African privacy laws.

If you have any questions regarding your personal information, please contact us through our Contact page.